Refund & Cancellation Policy
Last updated: 16 August 2026
This policy explains how Torckit subscriptions are billed, how to cancel, and our approach to refunds.
Free tier
Torckit offers a free tier that requires no payment. You can use it without any billing commitment.
Subscriptions
- Paid plans are billed in advance on a monthly or annual basis and renew automatically until cancelled.
- Payments are processed securely by Razorpay.
Cancellation
- You can cancel your subscription at any time from Settings → Billing, or by emailing torckit.hq@gmail.com.
- On cancellation, auto-renewal stops and you retain access to paid features until the end of your current billing period.
- Cancelling does not delete your account or your documents — you can continue on the free tier.
Refunds
- Because access is granted immediately, subscription fees for the current billing period are generally non-refundable.
- If you were charged in error, billed twice, or experienced a genuine service failure, contact us within 7 days at torckit.hq@gmail.com and we will review your case and issue a refund where appropriate.
- Approved refunds are returned to your original payment method via Razorpay, typically within 5–7 business days.
Contact
For any billing, cancellation, or refund request, email torckit.hq@gmail.com and we’ll help.